Account Deletion Request - NextGen AI

You can request account deletion using either of the following methods:

Method 1: In-App Deletion (Recommended)

1. Open the NextGen AI app.
2. Go to Settings (gear icon).
3. Scroll down to the Data Management section.
4. Tap Delete Account.
5. Follow the on-screen instructions to verify your identity and confirm deletion.

Method 2: Web-Based Request

If you no longer have the app installed, please send an email to our support team:

• Support Email: contact@atavika.com
• Subject: Account Deletion Request - NextGen AI
• Information to include:
  • Your full name
  • The email address associated with your NextGen AI account
  • A brief confirmation that you want all your data permanently deleted.

Upon successful processing of your request:

• Personal Profile: Your name, email, and profile photo.
• Learning Progress: All completed lessons, XP, levels, and streak data.
• Virtual Assets: Coins, purchased shop items, and power-ups.
• Certificates: All earned certificates will be permanently removed.
• Social Data: Referral history and leaderboard rankings.

Please note that some data may be retained even after account deletion if required for:

• Legal & Regulatory Compliance: Transaction records and tax-related information (if you made in-app purchases).
• Security & Fraud Prevention: Minimal logs to prevent abuse of our services.
• Request Processing: We may keep a record of the deletion request itself.

Once we receive your email request, we will verify your identity and process the deletion within 7 business days. You will receive a confirmation email once the process is complete.